Your POS logs the transaction. Your ads platform logs the click. Affinect connects the missing layer in between: who visited, who returned, what brought them back, and what revenue followed.
No follow-up. No way to reward the return.
From guest data to repeat revenue.
Affinect connects guest capture to marketing campaigns, offers, loyalty, and sponsored engagement so every touchpoint can create measurable value.
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Those everyday interactions become customer profiles, campaign triggers, loyalty activity, and measurable revenue.
What hospitality teams say
"Affinect has been a game-changer for me as a marketing professional. The team behind Affinect is bringing a wide range of functionalities together in a single, seamless platform. The team behind Affinect also deserves recognition for their openness to new ideas and their commitment to making processes easier and more efficient."
"Affinect is a one-stop shop for our marketing team. Staying connected with guests even after they leave has never been easier, and it has made sending timely promotions simple while really boosting our business."
"We started with zero customer data, and in just three months, Affinect helped us build a database of 600+ guests. The ROI from their email campaigns has been great, and about 1.4% of our database turned into paying customers, which is huge for a restaurant. The customer insights also help us market smarter, and it is clearly paying off. We are excited to keep scaling with it."
Frequently asked questions
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Affinect is not a POS, not a CRM, and not just a marketing tool.
It's a customer engagement platform built specifically for restaurants, cafés, and hospitality venues. It captures data from every guest who visits — via WiFi login, QR codes, and custom forms — and turns that into actionable customer profiles. These profiles power automated, highly targeted campaigns across email and WhatsApp.
All data collection is fully consent-based and compliant with GDPR, UAE PDPL, and local data protection laws.
In simple terms: Affinect helps you understand your guests and bring them back — legally, intelligently, and automatically.
→ Book a demo to see this in action -
This is a common misconception. Affinect doesn't replace your POS or CRM — it enhances them.
- Your POS tracks transactions.
- Affinect tracks guest identity, behavior, and engagement.
It fills the gap most systems miss: capturing and activating data from real-world visits, while staying fully compliant with privacy regulations.
→ See how it integrates -
Affinect builds detailed guest profiles using:
Visit & behavior data:
- First visit, last visit, visit count, "last seen"
- Time of visit (hour, day part, day, date)
- Venue visited + overlapping venues
- Average and total connection duration
Customer attributes:
- Birthday (exact + upcoming), age, gender
- Nationality, country of residence
- Contact details (email, phone)
Engagement & marketing data:
- Subscription status
- Campaign interactions (opened, clicked, visited after)
- Contact source, login method, tags (VIP, staff, etc.)
All data is collected with explicit user consent, in line with GDPR and UAE PDPL.
→ See targeting in action -
Affinect is built with compliance at its core.
- Explicit consent is collected before any data is stored
- Customizable consent messaging to match your brand and legal requirements
- Secure data handling and storage practices
- Clear opt-in/opt-out mechanisms for marketing
It aligns with GDPR (Europe), UAE PDPL (Personal Data Protection Law), and local UAE data and telecom regulations.
You're not just collecting data — you're doing it responsibly and legally.
→ Get a compliance walkthrough -
You can target guests based on real conditions like:
- Last visit date (e.g. 30+ days inactive)
- First-time vs repeat visitors
- Upcoming birthdays
- Visit frequency and loyalty level
- Specific venues or multiple locations visited
- Campaign engagement (opened but didn't return, etc.)
Then trigger automated campaigns across email and WhatsApp. This is how you turn guest data into predictable repeat revenue.
→ See campaigns in action -
Guests log in once and reconnect automatically. No repeated friction. No interruptions.
And because communication is consent-based and behavior-driven, messages feel relevant — not spammy.
Better experience for guests. Better data for you.
→ See how it feels for guests -
Affinect uses:
- Email validation
- Optional OTP verification
- Behavior-based enrichment
But most importantly — when guests receive relevant offers, they naturally provide better data. Compliance and value mean higher trust and better accuracy.
→ See real engagement data -
Affinect integrates with tools like Mailchimp and works alongside your POS or CRM.
It captures data where other systems can't — at the point of visit — and feeds it into your existing tools. No disruption. Just better inputs.
→ See how it fits your setup -
Affinect focuses on repeat customers — your most profitable segment.
Even a 10–15% lift in returning guests can deliver significant returns, often outperforming paid ads. You're monetizing traffic you already have.
→ Calculate your ROI -
Pricing depends on:
- Number of venues
- Guest volume (seating, covers)
- Feature requirements
Because Affinect targets existing customers, it's typically more cost-effective than acquisition channels.
Best next step: see what it looks like for your setup.
→ Request pricing -
Still evaluating? See exactly how this would work for your venue — including data, targeting, and expected ROI.